Episode 04 : Diverse Backgrounds in CS – Shirley Chapman

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Today I am talking to Shirley Chapman – Senior Director of Customer Success at Pluralsight. She started her career as a teacher, combined that experience with leadership and technology to find herself in Customer Success Role. Still, teaching and coaching is at the very core of who she is. As previously with students, Shirley is now focusing on helping customers be the very best they can be. 

We spoke about diverse backgrounds for customer success, listening to your customers, the power of mentoring and the art of receiving and asking for feedback in career development.   

Connect with Shirley on LinkedIn

Recommended resources: 

  1. Irit Eizips – CSM Practice Youtube channel

2. Expansion Sales by Erik Peterson  and Tim Riesterer – Amazon

Listen on Apple Podcasts and Spotify .

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