Today I’m talking to Ronni Gaun, one of the Top 100 Customer Success strategists in 2020 and a well-known influencer in the customer success industry. Her content is thought-provoking and inspiring, and we’re discussing few epiphanies that Ronni had shared with her CS community, that I am sure will be very valuable for you.
Ronni got furloughed in the mids of the pandemic in 2020 and one of her epiphanies is fueled by her job-seeking experience. We also discuss the stigma of unemployment, vulnerability, and serendipity.
We talk about:
– setting your priorities right
– becoming an expert on yourself
– finding an ideal employer profile
One of my favorite learnings from Ronni’s story:
‘I made a commitment to become the expert of myself. I was trying to consume all of the information about job searching, and how you should present yourself on LinkedIn and what your resume should be like, and how you should network. And I tried a lot of those different things. I paid money for a lot of those different things. But I always felt that I was acting differently than I would have been just authentic. I know that word is overused. But one of the very first epiphanies that I write about is my priorities, getting my priorities straight. I didn’t ever want to be in that situation again. And so becoming an expert in myself meant understanding my priorities.’
Connect with Ronni: www.linkedin.com/in/ronnigaun/
About this podcast:
Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. In each episode, podcast creator and host Marija Skobe-Pilley is bringing a conversation with a role model from across the industries to share her inspirational story and practical tools to help you succeed and make an impact.
NEW! Women in CS Podcast is launching a BLOG! If you’d like to share your career lessons and inspirational career story, get in touch: email@example.com.
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If you like this episode, you will also like:
03 – How to Progress Your Customer Success Career – Georgia Harrison
06 – How to Get Your First Customer Success Job – Irit Eizips
07 – Career Paths in Customer Success – Maranda Dziekonski
18 – How to Build Your Online Presence on LinkedIn – Diana de Jesus
24 – How to Narrow the Gender pay Gap During Hiring Process – Kristi Faltorusso