Today I’m talking to Laura Lakhwara, former head of Customer Success at Softbank Robotics. She’s been named as a Product Builder of the 2020 Inspiring Fintech Females list for her contributions to technology adoption with the organization. Laura is sharing the inspiring story that brought her into customer success and her experiences of being the first CS on the grounds and building an organization. There are few key learnings that I will remember from our conversation, but my favorite one is Laura’s advice that ‘No one can ever stop you from career changing’.
This episode focus on:
– international travel as a career eye-opener
– starting a CS organization
– advocating for your team
– Laura’s secret creative weapon
About Women in Customer Success Podcast:
Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. In each episode, podcast creator and host Marija Skobe-Pilley is bringing a conversation with a role model from across the industries to share her inspirational story and practical tools to help you succeed and make an impact.
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40 – Are Your Customers Getting Value? – Charlie Harvey
41 – How to Set Your Team Up for Success – Emily Garza
42 – The Role of Customer Success Communities – Violaine Yziquel