Today, it’s my pleasure talking to Natalia Piaggio, Global Head of Customer Success at ICIS. She started her remarkable career story at a hockey field, as a captain for a semi-professional team (an honorable position). Sport has always been a significant part of her life, and, although not playing semi-professionally at the moment, Natalia is continuously bringing the lessons from sport into the workplace.
What can you expect from today’s episode?
– We started our conversation with Natalia’s sports lessons- how can collaboration, giving a chance, and team development be applied in sports and in business.
– Then, Natalia speaks about simplifying a menu as one of her most important career lessons. As a CS leader, Natalia built teams from the ground up – and she is sharing 3 different stories, different approaches for building and scaling CS teams.
– We end with the conversation about the defining moments of Natalia’s career. Stay tuned till the end, especially if you are a parent as we try to unlock some recipes for caring about our children.
Having a child with special needs has broadened Natalia’s horizons and led her to want to give back to the community. She does this by volunteering as a trustee for a children’s charity named Down’s South London, which has been amazing at maximizing her child’s potential through early intervention and multidisciplinary therapy. If you’d like to know more about this amazing local charity or would like to make a donation, you can go to www.downssouthlondon.org
Connect with Natalia: www.linkedin.com/in/natalia-piaggio/
About Women in Customer Success Podcast:
Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. In each episode, podcast creator and host Marija Skobe-Pilley is bringing a conversation with a role model from across the industries to share her inspirational story and practical tools to help you succeed and make an impact.
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