Episode 44: Leading Customer Success Teams as a Hockey Captain – Natalia Piaggio

Today, it’s my pleasure talking to Natalia Piaggio, Global Head of Customer Success at ICIS. She started her remarkable career story at a hockey field, as a captain for a semi-professional team (an honorable position). Sport has always been a significant part of her life, and, although not playing semi-professionally at the moment, Natalia is continuously bringing the lessons from sport into the workplace.

What can you expect from today’s episode? 
– We started our conversation with Natalia’s sports lessons- how can collaboration, giving a chance, and team development be applied in sports and in business. 
– Then, Natalia speaks about simplifying a menu as one of her most important career lessons. As a CS leader, Natalia built teams from the ground up – and she is sharing 3 different stories, different approaches for building and scaling CS teams. 
– We end with the conversation about the defining moments of Natalia’s career. Stay tuned till the end, especially if you are a parent as we try to unlock some recipes for caring about our children.

Having a child with special needs has broadened Natalia’s horizons and led her to want to give back to the community. She does this by volunteering as a trustee for a children’s charity named Down’s South London, which has been amazing at maximizing her child’s potential through early intervention and multidisciplinary therapy. If you’d like to know more about this amazing local charity or would like to make a donation, you can go to www.downssouthlondon.org

Connect with Natalia: www.linkedin.com/in/natalia-piaggio/

About Women in Customer Success Podcast:
Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. In each episode, podcast creator and host Marija Skobe-Pilley is bringing a conversation with a role model from across the industries to share her inspirational story and practical tools to help you succeed and make an impact.

– womenincspodcast.com
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If you like this episode, you will also like:
10 – How to Lead Multi-Cultural Teams – Minna Vaisanen
23 – 2020 for Working Parents – A Journey from Pregnancy to WFH with Kids – Angela Guedes 
33 – How to Return to Work After a Career Break – Tanya Strauss
34 – How to Be a Boss of Your Career – Emilia D’Anzica
35 – Career Lessons for Young Professionals – Karolina Adamus 
40 – Are Your Customers Getting Value? – Charlie Harvey 
41 – How to Set Your Team Up for Success – Emily Garza
42 – The Role of Customer Success Communities – Violaine Yziquel
43 – How to Advocate for Your Team – Laura Lakhwara


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