Today I’m talking with Elisabeth Courlone, Digital Customer Success Manager, Top 100 CS Strategist, Mentor, blogger, and Founder of some notable initiatives, such as The Digital CSM and Open Book of Customer Success.
When I think about Digital Customer Success, Elisabeth is the first person that comes to mind. In the last year, she’s been creating valuable resources on the topic, she’s been a guest on many podcasts, webinars, and events as the Customer Success at scale is becoming more prevalent across the organizations. Elisabeth is an expert in it – Digital CS is her niche, her specialty.
And that is exactly what we are talking about. How to recognize what is your niche, your specialty, and how to position yourself as an expert?
We also talk about:
– different initiatives and projects Elisabeth is leading
– strategies for choosing where to invest your time, especially given the explosion of different CS events and resources – what is the criteria to choose what to attend and what to pass
– Elisabeth also shares some of her career lessons and highlights
Connect with Elisabeth :
YouTube Channel: www.youtube.com/channel/UC9oAxJqH47kbwTYhiKJwkbg
About Women in Customer Success Podcast:
Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. In each episode, podcast creator and host Marija Skobe-Pilley is bringing a conversation with a role model from across the industries to share her inspirational story and practical tools to help you succeed and make an impact.
Join the Women in Customer Success Network:
Sign Up for Women in CS Network Summer Career Bootcamp: www.eventbrite.co.uk/e/158760285287
If you like this episode, you will also like:
18 – How to Build Your Online Presence on LinkedIn – Diana De Jesus
19 – How to Be a CSM Your Clients will Adore – Katie Sloop
29 – Customer Success Network – Kate Forgione
30 – Digital Customer Success – Anika Zubair
34 – How to Be a Boss of Your Career – Emilia D’Anzica
35 – Career Lessons for Young Professionals – Karolina Adamus
36 – How to Become an Expert on Yourself – Ronni Gaun
41 – How to Set Your Team Up for Success – Emily Garza
42 – The Role of Customer Success Communities – Violaine Yziquel