Today I talk to Kellie Capote, Chief Customer Officer at Gainsight. Kellie is sharing her career journey – what led her to join Gainsight and progress from an Enterprise CSM to CCO in just over four years and the lessons learned along the way. We also talk about the challenges of balancing parenting with a high-profile career as a woman in leadership. Of course, Kellie is also sharing some hottest trends in the customer success industry as well.
One of my biggest learnings is Kellie’s remark that ‘every day you’re interviewing for your next role.’
Kellie’s career tips:
– Have early career conversations with leadership
– Define areas of improvement
– Bring a solution-orientated mindset
– Proactively ask for feedback
– Showcase your achievements
Connect with Kellie:
www.linkedin.com/in/kellie-capote-6541a939/
About Women in Customer Success Podcast:
Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. In each episode, podcast creator and host Marija Skobe-Pilley is bringing a conversation with a role model from across the industries to share her inspirational story and practical tools to help you succeed and make an impact.
Follow:
– womenincspodcast.com
– LinkedIn: www.linkedin.com/company/womenincspodcast
www.linkedin.com/in/mspilley/
– Instagram: @womenincspodcast
Join the Women in Customer Success Network:
join.slack.com/t/womenincs2020/s…sR6gHzoOEEdwa2f3g
Sign Up for Women in CS Network Summer Career Bootcamp: www.eventbrite.co.uk/e/158760285287
If you like this episode, you will also like:
34 – How to Be a Boss of Your Career – Emilia D’Anzica
36 – How to Become an Expert on Yourself – Ronni Gaun
41 – How to Set Your Team Up for Success – Emily Garza
42 – The Role of Customer Success Communities – Violaine Yziquel
44 – Leading Customer Succes Teams as a Hockey Captain – Natalia Piaggio
46 – How to Find Your Niche in Customer Success – Elisabeth Courland
