Today on the show I talk to Christine Hale, Senior Manager of Customer Success at Intelex. Tina is sharing her experience of building a European Customer Success team from the ground up. When Intelex was opening European operations, Tina moved across the world, from Toronto headquarters to London, alongside five other individuals – and embarked on the European adventure of building departments and the international operations.
We talk about:
– How to prepare for leading an international team?
– What to do before you land at the new destination?
– How to approach CS hiring when building a team?
– How to align global customer success strategy with the regional approach?
I was privileged to work in Tina’s team during my days at Intelex, she’s very much responsible for my love for customer success! I hope you’ll enjoy this episode.
Follow Christine: www.linkedin.com/in/tinahale/
About Women in Customer Success Podcast:
Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. In each episode, podcast creator and host Marija Skobe-Pilley is bringing a conversation with a role model from across the industries to share her inspirational story and practical tools to help you succeed and make an impact.
Follow:
– womenincspodcast.com
– LinkedIn: www.linkedin.com/company/womenincspodcast
www.linkedin.com/in/mspilley/
– Instagram: @womenincspodcast
Join the Women in Customer Success Network:
join.slack.com/t/womenincs2020/s…sR6gHzoOEEdwa2f3g
Sign Up for Women in CS Network Summer Career Bootcamp: www.eventbrite.co.uk/e/158760285287
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36 – How to Become an Expert on Yourself – Ronni Gaun
41 – How to Set Your Team Up for Success – Emily Garza
44 – Leading Customer Succes Teams as a Hockey Captain – Natalia Piaggio
46 – How to Find Your Niche in Customer Success – Elisabeth Courland
