This episode is a mini-masterclass on growing in the Customer Success role – from a manager’s perspective. Sindy Brücher-Sharma, the Manager of Enterprise Customer Success at Adobe shares some practical tips on:
– Hiring for Customer Success
– 80 / 20 rule
– Growth mindset
– Personal Development plan
Although we wanted to explore how to hire for potential and allow the growth opportunities within the team, Sindy has so much practical advice for managers.
– Ruthless prioritisation for team members
– ‘Leaving loudly’
– Working hours
– Life outside work
DISCLAIMER: Beauties of working from often come with challenges, such as background noise! Apologies in advance for some unavoidable background noise during the recording of this episode.
Connect with Sindy: www.linkedin.com/in/sbruechersharma/
About Women in Customer Success Podcast:
Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. In each episode, podcast creator and host Marija Skobe-Pilley is bringing a conversation with a role model from across the industries to share her inspirational story and practical tools to help you succeed and make an impact.
Follow:
– womenincspodcast.com
– LinkedIn: www.linkedin.com/company/womenincspodcast
– www.linkedin.com/in/mspilley/
– Instagram: @womenincspodcast
Join the Women in Customer Success Network:
join.slack.com/t/womenincs2020/s…sR6gHzoOEEdwa2f3g
If you like this episode, you will also like:
06 – How to Get Your First Customer Success Job – Irit Eizips
24 – How to Narrow the Gender pay Gap During the Hiring Process – Kristi Faltorusso
34 – How to Be a Boss of Your Career – Emilia D’Anzica
35 – Career Lessons for Young Professionals – Karolina Adamus
36 – How to Become an Expert on Yourself – Ronni Gaun
47 – How to Benefit from a Return on Relationship (ROR) – Allison Skidmore
48 – How to Propel Your Career – Kellie Capote
52 – How to Land Your Dream Customer Success Job – Kat Fishercustomer
