Episode 55: Metrics in Customer Success – Apoorva Sudarshan

In today’s episode, it’s a pleasure to welcome Apoorva Sudarshan, Manager of Strategic Accounts at Mixpanel. Although we focus on metrics in customer success, Apoorva is such an interesting woman and I’m grateful we also talked about the work-life balance, customer success as an ‘unconventional’ career; and the tips for achieving happiness in your career.

How to decide what to measure, how to interpret metrics and how to know the best actions based on the data?

Apoorva is sharing what type of metrics you should be measuring in your customer success department:
– Value moments for your customers
– Customers’ satisfaction
– Engagement with your brand

We also talk about: 
– Customer success as an ‘unconventional’ choice
– Keeping track of your wins
– How to achieve happiness in the role
– The required effort for balancing work and life

My favourite learning from Apoorva is: ‘You are more than your working hours .’

Connect with Apoorva: www.linkedin.com/in/apoorva42/

About Women in Customer Success Podcast:
Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. In each episode, podcast creator and host Marija Skobe-Pilley is bringing a conversation with a role model from across the industries to share her inspirational story and practical tools to help you succeed and make an impact.

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If you like this episode, you will also like:
08 – Customer Success Happiness – Shanta Bodhan 
09 – How to Identify a Talent – Michal Harel
11 – The Future of Customer Success – Jill Favro Sawatzky
14 – A Journey from Science to Customer Success – Daphne Lopes
19 – How to Be a CSM Your Clients will Adore – Katie Sloop
23 – 2020 for Working Parents: a jOURNEY FROM pregnancy to WFH with Kids – Angela Guedes
26 – How to Lead in Harmony with Your Purpose – Sydney Strader 
34 – How to Be a Boss of Your Career – Emilia D’Anzica
36 – How to Become an Expert on Yourself – Ronni Gaun 
53 – How to Grow in Your Customer Success Role – Sindy Brucher-Sharmacustomersuccesscareercareerjourneysaas

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